Refund & Shipping Policy

This policy applies to purchases made through Pinellas Podcast LLC ("Pinellas Podcast," "we," "us," or "our"), including physical merchandise from our shop and paid business subscriptions. It works alongside our Terms of Service.

1. Merchandise — payments & tax

• Merch is sold through secure Stripe checkout. Prices are shown in USD.
• Applicable sales tax is calculated and collected automatically at checkout based on your shipping address.
• You'll receive an order confirmation email once your payment is successful. Keep it — it's your receipt and order reference.

2. Shipping

• Made-to-order items (apparel and print-on-demand products) are produced after you order. These typically take 2–7 business days to produce, plus carrier transit time, and ship directly from our fulfillment partner.
• In-house items that aren't produced through our print partner ship at a flat shipping rate shown at checkout and are packed and mailed by our team.
• Shipping is currently available within the United States. Delivery estimates are provided in good faith but aren't guaranteed, as carrier timelines are outside our control.
• You'll receive tracking information by email when your order ships, where available.
• Please double-check your shipping address at checkout. We're not responsible for orders delayed or lost due to an incorrect or incomplete address.

3. Merchandise returns & refunds

• Damaged, defective, or wrong items: contact us within 14 days of delivery with your order number and a photo of the issue. We'll replace the item or issue a full refund at no cost to you.
• Change of mind: unworn, unwashed items in original condition may be returned within 14 days of delivery for a refund of the item price. Return shipping is the customer's responsibility unless the item was defective.
• Custom & made-to-order items can only be refunded or replaced if they arrive damaged, defective, or incorrect, since they're produced specifically for you.
• Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear after it's processed.

4. Business subscription billing

• Paid plans (Pro and Premium) are recurring subscriptions billed through Stripe. They renew automatically each billing period until cancelled.
• Cancellation: cancel any time from your business dashboard. Access continues until the end of the current billing period, then your account moves to the Free plan. Fees already paid are non-refundable and we don't prorate partial periods.
• Upgrades & downgrades take effect at your next renewal date, and your next invoice reflects the new plan.
• If you believe you were billed in error or charged after cancelling, contact us and we'll make it right.

5. How to request a refund or return

Email pinellaspodcast@gmail.com with your order number (or account email for subscriptions) and a short description of the issue. We aim to respond within 2 business days. Nothing in this policy limits any rights you may have under applicable consumer protection laws.

6. Contact

Questions about orders, shipping, or billing? Email pinellaspodcast@gmail.com. See also our Terms of Service and Privacy Policy.